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Negative review by mistake?
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Question: Accidentally submitted wrong rating for a buyer
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Question
sirinatchikita
Hello,
I’m very upsat, some of my clients put a negative review after he completed the order and he send me a message that evetything is good and he liked what I’ve created to him, anyways after that he gives me a negative review, I contacted him back and I said why did you leave that feedback?? he said that he gave me a good one and that one is not his feedback and there is a mistake (he was liying) and he wanted to remove that negative feedback, so I’ve cotacted the support and told them what happened exactly and the buyer agreed to romove it, they respond and said that they can’t do that because it’s against the roles?
I’m very sad and I feel like this is unfair. I want to know if anyone of you had this problem before.
(I’m sorry for my bad English I’m not a native speaker )
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