If there is a short delay on your delivery.
You will end up with 2 account warnings.
First warning for not delivering the free content. (I did. Within 20 minutes of realising I had forgotten, but apparently, that wasn’t enough for customer support after the client complained). This was defined as ‘abusing the client’ because I was ‘withholding’ delivery of free content (I wasn’t, I genuinely forgot and corrected my mistake the second the client informed me). Cheers, Nick in customer support!
Second warning for bribery. Wasn’t really my intention, but whatever.
The message from customer support was capped off with:
“further warnings can lead to your account becoming permanently disabled”
They state that the warnings will never be removed.
So, basically, I was f****** over by offering free content! I admit, it was a mistake not sending it, but I genuinely forgot and I delivered within 20 minutes of the customer telling me that I had (it was being sent through the messaging system, not the delivery system).
I don’t begrudge the customer. I begrudge the fact that I have an incredibly harsh punishment for a genuine mistake. Didn’t expect anything less based upon my treatment from CS in the past (allowing my clients to steal content and cancel orders etc. although, they now seem to have banned one of the people that did this. I still have the 7 automatic cancellations they left, though!)