I have to say, I was skeptical (Like most of you) at the new rating system, but after close examination I see it as an opportunity to shine. You see, as Fiverr grows, it’s harder and harder for new talent to get seen - the little guy (or gal in my case) is lost in a congested market with no opportunity to get noticed outside of a bunch of thumbs up or thumbs down. Here’s how to use the system to stand out:
- Know the Rating System:
Obviously to get good ratings you need to understand how you will be graded.
A) Communication with Seller - You need to respond as quickly as possible, even if just to let them know you’ve received their order and plan to get to it - or what place they are in the queue. You’ll want to make sure that you ask any questions for information needed and alert if there are any problems with the order.
B) Service as Described - You will need to make sure you set clear expectations in your description and in your seller instructions to make sure that the customer knows what he or she is going to get, and the value of the service you provide. You will want to stand out and provide a quality of service that is unmatched.
C) Buy Again or Recommend - Closing communication is key & the overall user experience is essential. You cannot stop driving expectations, this is Project Management 101. You are moving away from a “thumbs up” or “thumbs down” which does not really give an accurate depiction of your service or proper expectations.
A lot of top sellers are over-loaded with orders and consumed - they get bad reviews or low stars because they can’t deliver orders on time. They could resolve this by changing the delivery time expectations, but they are worried they will lose valuable orders to others who can do it sooner. They also worry about the reviews they will get for their constant method of delivering deliverable late to customers. ** Attention ** that’s your opportunity.
Fiverr has already created a “corporate” vs “Mom and Pa” type atmosphere, it’s how capitalism works. The only way to outshine the big-dogs is to truly over-deliver on the service you provide. You see an outcry of Top Sellers because of this, they know they can’t deliver the way we can on a smaller scale to have intimate relationships with our clients.
I hope this helps, and the key take away is the word repeated here a lot: Expectations.
Have a Beautiful Day - Magandang Gabi here from the Philippines!
Virtual Assistant, Social Entrepreneur & Fiverr Seller
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