I had to cancel a couple orders this week because I didn’t offer the services they were requesting and they went against TOS. The cancellations still counted against me.
That’s why I think there should be a new option. The place where I normally would select “service isn’t offered in this gig”, there should be a new choice: “order is against Terms of Service”
Then a box opens where I can quickly describe how it violates the terms. And maybe this type of refund won’t count against us.
We’d be helping clean up the marketplace