New completed orders not showing in Pending Clearance


#1

Hi Fiverr sellers!

I’m having a problem that started on Dec. 18 and it is that completed orders do not show in the “Pending Clearance” - upper section - of the Revenues page.

Orders show in “Order Revenue” - lower section - but they should show as “Pending Clearance” as well.

I have asked support but got no solution yet.

Anyone else with the same problem?

Thanks!


#2

same problem here, big order cleared on like, the 20th and hasn’t showed up in my pending clearance.


#3

You need to change the year in the drop down menu near Pending Clearance menu. Try with 2016 :wink: I hope this helps.


#4

yes that helped, thanks a lot.


#5

Just change the year from drop down . change it to 2016


#6

My 2 big orders were not showing, this solved the problem…now I am laughing at myself :slight_smile:


#7

same problem


#8

Thanks. i had the same issue and changing the year to 2016 solved it. yayy! :smiley:


#9

Thanks. It helped me. it’s a great solution. I also completed two order four days ago and they were not in revenue page on pending clearance section. I just changed the year 2017 and they were in the list.
its 22 December 2016 but they added last two completed orders in the 2017 year. Why ?? I think it should be in the list of 2016.