The new level evaluation process is just plain dumb. It is penalizing the sellers for what is 99% of the time the buyers mistake. In my opinion Fiverr has become too buyer centric with their policies for my taste and I have taken the majority of my business elsewhere. I will still complete the orders that I receive however, I no longer promote my gigs outside of Fiverr (social media platforms, ads, etc). I now set up my own sites for my services, run ads, can charge more, and have less headaches from my customers.
The stats on the platform aren’t correct most of the time anyway and Fiverr is aware of this. Also, buyers will cause these cancellations by not reading the sellers gig description and ordering incorrectly, and most of the time when you send an offer for the correct price, they request to cancel the order. Now, our stats are affected by this and can cause us to be dropped a level? This is completely illogical.
The repercussions of this new evaluation system are going to cause major issues across the entire site. Why? Because we as sellers are now being strong armed by Fiverr into giving away free services to buyers who don’t order correctly. If we don’t, we face the issue of our stats being lowered by the cancellation and possibly dropped a level at the next evaluation. (which affects search results, traffic to your gig, orders, etc) Once buyers catch on to this. They will run with it, as this is enabling them to feel entitled to free services in which they WILL take advantage of.
Fiverr needs to go back to the drawing board on this one.
I could keep on going and going with the issues the system will cause but I am out of time for now.