Fiverr Forum

New Fiverr Bug Inbox (Feb 2017)


#1

Actually we got 3 messages and my team member replied them in 1 hour. But still the messages seems un-replied . He replied again but still no change. What should we do?
3 times reply doesn’t make sense . :frowning: :rage:

Mod Note: This issue appears to have been fixed and messages that were sent seem to have been sent.


Messages/Delivery not sending!
Anyone else having problems with the chat system?
#2

there’s a global issue with fiverr messaging and proper order updating.


#3

You’re not the only one facing this issue. Only thing we have to do is to wait until Fiverr team is fixing it.


#4

Hello @fixwordpress1!!

I have also find this issue in my inbox. I have grab a ticket as I could’t reply my Buyer’s first message. My Response rate is also going down by that issue… The fastest thing I have done is Asked the CS to solve my Issue.

With Regards,
Bhavya.
(@bhavyamehta)


#5

#6

Hello everyone,

I have a pretty big problem. Every time I try to send a message/delivery it dissapear. I have some orders that are late because I cannot send the delivery. Anyone has a fix to it? Thanks!

EDIT: I see that i’m not the only one with this problem. Hope it’s getting fixed fast.


#7

Maybe send a help ticket. This way if CS gets several help ticked on the same topic, they will make it a priority to fix


#8

Yeah, I will try to send a help ticket. Hope they fix this fast.


#9

it’s a global issue. Fiverr is all over the place at the moment.


I can't review the review
#10

Merged


#11

Today I have been having a hard time communicating with my clients because both the messages I receive and those that I sent are not arriving in real time. Some of them don’t arrive at all.

In addition, the notifications box keeps displaying that little pink circle indicating that I have unread messages when I actually read the message. This happens with almost every message.

I’ve been having many unresponsive clients lately and I don’t know if it’s the message system to blame or they’re just not responding to my messages. Anyways, the whole thing seems odd. Is anyone else experiencing similar issues?


#12

This is happening to me as well. I got a notification that an order has been delivered. However, when I check the order, nothing has been delivered or so I thought. After ten minutes or so, the delivered file finally showed up. Hopefully this will be fix as soon as possible.


#13

The same thing is happening to me, too.

EDIT: I wonder if our response rate will be affected… Again.


#14

I can confirm the same issues on my end. This seems to be a widespread issue at the moment.


#15

I’m having a similar issue. I just sent two custom orders and when I refreshed the page, it appears that the message was not sent. I also have the pink unread message icon as well.

Just wondering if I should resend the messages.


#16

They should show up a few minutes later. The same thing happened to me when I was notified regarding my order but I didn’t see anything so I sent my seller a message. At first I didn’t see my message. But a few minutes later, my message showed up.


#17

Guys, if you haven’t already, install the fiverr APP and check to verify every action you have taken in the last hour or so.

Sent messages are disappearing from the DESKTOP but I checked the mobile app to see the original was sent on time.

I rather have them put up the COFFEE break sign rather than no notification of imminent trouble… SMH


#18

Same here. My TODO list had messages for me to respond to. I reply, hit send, but when I checked the message I just typed was not there. I tired several times. I go away, come back a 30 minutes later and now the messages appeared.

I had a new message, sent, but it was not there. This time when I checked 30 minutes later, message did not appear.

Something strange is going on. I hope CC is aware of it and does something before buyers start to think we are ignoring their messages


#19

That might lead to double messages. Imagine the buyer or the seller first receiving nothing, and then receiving two or more identical messages at once.


#20

Seems everyone is in the same boat. I have something timed and can’t get it to my client