Been on fiverr since 2014… Got married, built my own house and started living the laptop lifestyle from my fiverr earnings.
Then 2 months ago fiverr bought the “Available Now Feature” and I was not able to use that because some buyers (up to 8) placed orders since 2015 and never added their requests, so the orders were pending for over 1 year.
I messaged Fiverr CS and was told that I have to cancel the orders myself if I want them to go away so that I can start using the “Available Now” feature.
After a lot of argument with the fiverr CS, I was assured that the cancellations will not affect my business as there are GOOD and BAD cancellations.
But all hell broke lose as I cancelled and my Orders completed dropped from 100% to 72% because of these useless orders that I have absolutely no power over!
Now the only RED line I have on my account is that BLASTED “Order Completed” as it is on 79% and it has even affected my placement on the site as sales have dropped badly because of this issue!
And from the look of things, they have this RED exclamation mark saying my account is in a BAD SHAPE!
It’s very SAD that we should have such experience here on fiverr after years of dedicating one’s energy and expertise into serving the site, the community and building a great life here!
Fiverr CS should always be able to solve sellers problems when the need arises and stop saying they “CAN’T DO ANYTHING” just to make the seller sad and depressed!
I write this with pain in my heart… and I hope one of the CS guys will see and read this.
So Painful… I need a positive action to be taken to rectify this… I’ve already qualified to be assessed for TRS since last year… Now this little issue is threatening my LEVEL 2 badge!