Fiverr Community Forum

New Fiverr Update (inbox response rate, time & order response rate)

Fiverr update the order response rate what does this mean also we can say now it’s difficult to maintain the stats each month?

If we focus on providing excellent customer service, the stats follow themselves. It is nothing sellers were not doing already that has been translated into a metric now.

Order response rate is the messages that is received in the messages window under orders. Some sellers tend to ignore it - leads to loss of communication or miscommunication, leading to poor buyers’ experience.

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Yes exactly when we focus on providing customers our best we would meet up with all their requirements