It’s been a while since I made a purchase here on Fiverr and I had to make 2 purchases in the past 2 weeks.
I noticed two new tools that are directed only to buyers:
a) after I placed a review on a completed order, I noticed there was a secondary review asked of me.
the secondary review was not for the seller to see as I was assured, and it asked me what I really thought of the service provided by the seller, and the seller himself! what?!?
B) my second order went south when I found out that the VO talent claimed to be a native speaker when he wasn’t (I mean seriously???) and I had to ask for a refund. After the mutual cancellation was accepted by the seller and everything was restored, I was again prompted to leave a review and state why the refund took place.
I think I have mixed feelings about those tools.
on the one hand, a private review after the official one may help the system weed out sellers who get 5 star reviews by extorting, pleading, or offering free stuff.
on the other hand, I personally as a seller, never offer mutual cancellations to buyers, unless they place an order asking for things I don’t offer, or asking for free stuff.
so when I extend a mutual cancellation with a polite message attached, explaining I do not want to work on their project, buyers sometimes take it personally. they often feel offended I don’t want to make a custom video for them for $15.
I was at ease thinking that, you know, once the mutual cancellation went through, everything was cool. easy, peasey.
But now, if a buyer actually gets to leave a secret 1 star rant after the mutual cancellation, I wonder how is that taken into consideration by the system, and how does that secret review system affect our gigs and position in search results.
Does anyone know how these “secret” reviews are used?