This is a question to those who recently (probably in a last week or two) had to cancel an order through the resolution center.
I have a customer who chose wrong package, doesn’t want to upgrade and therefore asking for the cancellation. Usually this was easily handled by CS.
However today I got a representative who just closed my request without taking an action and keep insisting that we should go through the resolution center.
The thing is that he is saying that some criteria in the resolution center will affect statistics and some of them wouldn’t.
Does someone had an experience of cancelling orders themselves through the resolution center without affecting statistics very recently?
(If so then that would mean that they finally put new system/algorithm in place but for now i highly doubt that)
I don’t have an appetite to test it myself because I don’t have enough orders this month to cover for this cancellation.
(and of course big boooo to this new fiverr representative)