New orders not going to dashboard!


#1

Is anyone else having this issue? I’ve been getting new orders all day which I get a notification for, but they are not getting added to my dashboard. Only if I go to “Sales” can I see them, which is not good as I need to know the countdown! :frowning: anyone else experiencing this today?

Mod Note:
I got a response from CS.
They are working on this issue but if you are still suffering from this problem, I suggest you ask customer service to “Reload your To-do list”. This is what my CS person said they did for me and mine is working ok now (Eoin).


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#2

Yep! I’m having the same issue. Very irritating, and could mean an order goes under the radar. Not good!


#3

Same Issue


#4

Same issue, anyone have any idea?


#5

Contact CS to get it fixed, I don;t have this issue.


#6

Yes, same issue here


#7

Yeah I’m having the same problem like since 8 hours ago :confused:


#8

Contact customer support to solve this issue.


#9

same here.

I dont know if I’m happy to see others having the same problem or worried because the issue :grimacing:


#10

Someone contact CS and ask em whats up.


#11

already did, but as a level 2 seller it takes more time than top rated ones


#12

#13

The issue has been reported to Staff and CS so I guess its just wait and see for now.


#14

yes same issue :frowning: hope it will solved soon


#15

Thanks, for everyone wondering it’s ok on the mobile app so just use that to track orders for now.


#16

Same issue. I think support working on this issue. It will be fix soon.
Thanks :slight_smile:


#17

I’m also having the same issue. Good to know it isn’t just me. :slight_smile: I’m sure it will be resolved soon. Just have to monitor the Manage Sales page for now.


#18

Yes, had this issue a few times. I normally get notified in the app & by email, but lately I noticed it isn’t the case.

I also had a buyer who was worried that she lost money as I couldn’t get started on the job as the order didn’t come through.


#19

also, the ONLINE feature seems not to be working


#20

Yes, same issue. Wrote to CS just a moment ago.