Fiverr Forum

New Rating System A Pain


#1

Ok, this new rating system coupled with Fiverr’s lousy excuse for customer support is ridiculous. Listen to this story. A buyer placed an order relating to one of my 3D text animations, in his order he desired sound fx. I stated calmly and nicely, that I do not provide sfx in this gig and even went so far as to send a link to another Fiverr Author who I believe would get the job done. The buyer agreed and I started the order. I completed the order and guess what he requested a modification and says “where is the sound fx bro???”.



I was about to lose it, but calmly reminded him of the situation. He said “ok ok” and gave me 3/5 stars. So now, all my gig extras for that gig disappeared because apparently, 4.3/5 is not good. Really? So I got downgraded on something I do not provide? It’s just too bad that Fiverr customer support will not acknowledge these flaws in their system!



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Frustrated Seller

Update 7-4-2014:

So one of my clients here on Fiverr received a 24hr animation service on time with about 14 minutes left. The buyer was happy and all is well, then up pops the buyer requesting a gig extra and since the gig extra doesn’t require anymore extra days the countdown restarting at 14 minutes. I think this is absurd! Why are gig extras allowed to be bought so late, if anything gig extras should be allowed to be purchased anywhere from 50% of the time left to complete the gig, now the gig is stating I am late in my delivery! Whaat? Fiverr are you insane?


#2

Wait, all you gig extras disappeared and you know it’s because of your RATING!!!



Can you contact CS and confirm this first, please?


#3

I truly hope this is just a bug. Please let us know what CS has to say once you get a reply!


#4

Yea, to clarify it’s the gig extras on that particular gig not on all gigs, but because of that it makes it fairly useless even for 4.3/5 to be rated by their system as ‘not good enough’.



Naturally, CS is quiet, haven’t heard a single thing from them on this.


#5

what? Your extras get removed due to less than 5 rating? This is a bit much.


#6

A new fight is building with a new icon,For fiverr is still brushing us off.

Here is the new Icon for all to use.


#7

Reply to @kjblynx: I still think it is absurd, if anything I can understand that happening for a rating of 3/5 but not a rating over 4 !