Good Morning Everyone! I’m having trouble with a buyer and lack of communication that I fear will cause me to not be able to complete their order on time. I’m a new seller to Fiverr, and have one completed order under my belt with a wonderful review… I don’t want to tarnish that hard work, so I’m wondering if someone can suggest the safest course of action for me to take…?
The Situation: Buyer accepted the offer I sent to their buyer request. Buyer submitted gig requirements, so the clock started counting down. The project required me being given access to the buyer’s QuickBooks account. I require a special code to login on top of the regular login information I’ve been provided with that was emailed to the buyer upon my request to login.
I sent a message yesterday advising of the situation, and again this morning, to which I’ve received no response. I had given a time frame of 3 days for a job I knew I could easily complete in 2 days. I now have 1 day left and can still complete the job well if I really, really push myself, which I’ll do if she replies.
My fear is she won’t reply, and if she does, it will be last minute and the order will end up being late, which reflects negatively on me as a seller from my understanding. From my reading of the forums, it seems cancelling the order will also reflect negatively on me. Being new to Fiverr with only one completed order and review so far, anything negative on my profile will surely have a negative effect on me receiving more orders.
TL;DR: _Unexpected requirement arose after accepting a job offer; buyer not responding to my requests for the piece of information; clock is ticking and the order time is running out. What is the best course for me to take with the least amount of negative impact on my stats as a seller?_