If a buyer cancels an order, you now have to wait for them to contact YOU in order to get permission for negative feedback to be removed.
I had a couple recently as I got sick and the customers said they would wait, but I was sick for a little too long.
I dropped them a message asking for feedback removal, they said ‘yes’ and they all reordered within minutes of cancellation.
BUT apparently asking for feedback removal and for them to reorder is now against the ToS as this is ‘soliciting’ feedback removal. Which means that the feedback can’t be removed, even though the buyer gave permission and then left immensely positive feedback upon order delivery.
HOW ELSE AM I MEANT TO GET THE PERSON TO REORDER?
MOST DON’T EVEN KNOW CANCELLATION LEADS TO NEGATIVE FEEDBACK AND THEY WOULD NEVER EVEN SEE IT ON YOUR GIG.
I have two buyers LITERALLY saying:
"Yes. I will reorder. Yes. You can have feedback removed’
But OH NO. I broke the ToS. One of the buyers even got in touch with customer support for the feedback to be removed and they still said no due to ‘solicitation’. FML.
This MEANS that if you now get in touch with a buyer to ask why they left a low rating or something, or maybe even ask them if everything is OK etc. you would have broke the ToS as this is soliciting feedback.
But, then again, this could also be silly Customer Service agents as this is the first time this one has responded to any of my tickets.
"In regards to the feedback, please note that it is against our Terms of Service for sellers to solicit the removal of feedback from buyers, "