I’ve spent the last week trying to post my first gig, and I must say it has been a confusing and frustrating experience. It was kicked back several times after “review” for modifications. After the first time, I thought the reviewer didn’t quite understand what the gig was, and after the last one I was sure of it.
The gig was to create an audio CD of a podcast for the podcaster to hand out as samples when promoting in person. I thought the title and description were very clear. I originally submitted it in the Music and Audio category under the Other sub category. I was told it was miscategorized. It’s an audio CD, right? Where else would I put it? Since the product is an audio CD, it needed to be shipped to the Buyer, but I didn’t have that option available. So, I had to move it to other categories until I found one that allowed me to require shipping.
As I created the gig, I realized it would need to be tweaked here and there. Unfortunately, almost every little modification was held pending approval. Then last night I thought I had exactly what was required for final approval. This morning I received a message it was kicked back to me again for modification, this time because the reviewer determined the product did not need shipping! This riled me, and by this time I was convinced either the review team didn’t actually review the gig and just arbitrarily rejected it for a “pick a random reason here”, or they are completely clueless about what they review. It’s an audio CD, a physical item. Of course it requires shipping!
I noted this in the little pop-up box in the corner asking for feedback, and soon the gig was approved, but without the shipping option! Apparently they removed it for me.
I told my son what happened, and he was stunned. He just signed up with Fiverr to try and offer some voice work services, and after hearing this, he was having second thoughts.
Later, I logged back into Fiverr and found the shipping option was back. However, I could not test it on the front end, because I couldn’t access the gig as a Buyer with the URL. I had to open a different browser without logging onto the platform and use the URL to find it because it didn’t show up in the designated category and sub-category, even under New.
When I did located it, I attempted to test the page to be sure everything was correct. Yes, the shipping option was there, but it provided options for both US and International shipping, and International Shipping was free! When I set up the shipping, there was no option for US only. I had to set a price for US shipping and one for International Shipping. I had set International Shipping to None, thinking that surely it would flag the system not to offer International Shipping, as I could not find any other way to turn International Shipping off. No, it doesn’t do that. It offers it free.
I had to go back and set an International Shipping rate and hope no one ordered outside the US. I don’t ship internationally. However, Fiverr doesn’t give me the option to ship only within my own country. If I receive an international order, I am going to have to politely decline it and explain to the Buyer that Fiverr is telling them I ship internationally, when I stated in the description that I ship to the continental US only. This is unacceptable.
I did a lot of research before and after I joined Fiverr last week, and in spite of all the negative reviews and horror stories from sellers online across the web, I would like to use Fiverr to sell various services, but after this first experience, I’m not feeling confident about it. I am going to check out other platforms and compare them, but in the end I may just be better off promoting my services on my own web site instead.
Perhaps this was just an anomaly, and I am sure there are many sellers who have no issues with Fiverr at all, and that’s great, but goodness, there must be a better way to do this, especially when the return is only five dollars, minus 20%.