It seems really strange to me to add a processing fee of 5% for buyers. There’s no mention of it on the gig page before you order which makes it look very much like a hidden fee for a first time customer!
Let’s say I do a job for $500. Fiverr already earns $100 but will now get an extra $25 from the buyer in processing fees.
This is a site that just received $30million of investment. I can’t imagine the overheads are that high. I’m looking forward to asking the team about this at the London event on Wednesday.
What are everybody else’s thoughts?
As with other updates, it would have been nice to have been told in advance rather than on the day of the change so that we can help buyers with questions, etc. Also, highlighting the changes in the ToS would have been a good shout.