Buyer places an order, then immediately opens a dispute to cancel. “I ordered by mistake.”
To top this I have a buyer who I am 100% sure is the same buyer I last had to cancel an order from due to them accusing me of delivering irrelevant content. Different username, same 2-year old spelling and grammar, same complete reluctance to give me a link to their website or even company name.
I am literally 1 percentage point away from being demoted this month due to nonsense like this. In this case, now that the glitter and sherbert of the “Commitment to Community” post three weeks ago has finally been realized for the crud that it is, WHEN WILL FIVERR ACTUALLY START VALUING SELLERS ENOUGH TO PROTECT THEM FROM ABUSE?
I am so sick of the bells and whistles Fiverr keeps rolling out which are absolutely pointless, if not completely damaging to actual seller success. This is all Fiverr has done this year. Bang after bang, they have hammered it home that they are completely out of touch with actual seller concerns.
We need meaningful flaming change for once.
With my newly opened dispute from the (new to Fiverr) buyer who just ordered, I sent this:
Sorry, this is a common tactic used by malicious sellers on Fiverr to bring down others ratings. In this case, if you would like to cancel this order, you will need to contact Fiverr Customer Support. This way, they can check to make sure that this was an innocent mistake.
Now the buyer has refused my dispute with:
Sorry. I was order this gig by mistake, please cancel this. I will chose Ordered by mistake and give you 5 stars in the short survey fiverr asks soon after such cancellations… So it wont affect you bad
Right. So not only do you not want to contact CS to cancel your order. As well as this, you have been a member of Fiverr for less than a month and know exactly how this works?
Does anyone but me not see the obvious lechery here?
This has to stop. And why the hell do buyers like this even get the opportunity to rate sellers?