Fiverr Forum

New User - can't view my files from order


#1

Received my order for new logos, I see the files attached as source files but cannot download or at least view them, please advise


#2

Have you accepted the order?


#3

Yes you can contact customer support.


#4

Don’t accept the order until you’ve viewed the files. Try other browsers. Other than that, Customer Support is probably your best option.


#5

The source files are not provided to the buyer for downloading/viewing until the order is accepted and completed. You need to ask the seller to provide the source file contents in a JPEG or PNG format for previewing. After that you can complete the order and you will be allowed to download the original files.