Fiverr Community Forum

Newbie - and seller has cancelled on me

I’m just new to Fiverr today. Placed an order for my first gig and the seller has just come back to me to apologise and say he cannot deliver. How do I get my money back? I’m hoping that my first experience is not going to be the norm!!!

Hi Julie. Have you accepted the cancellation? After you do, your refund should show up in the green box in the upper right-hand corner of the page, near your profile picture (when logged into If I’m mistaken, maybe someone else will chime in and correct me.

Best of luck!

You are correct @kissreviews

Adding to that, you can use that refunded balance to purchase other gigs on Fiverr but you cannot get that amount back in your Paypal. :slight_smile: