As the saying goes, “No good deed goes unpunished.”
About a month ago, I raised my basic gig price from $5 to $10 (Best thing I ever did, but that is separate thread) and there have been really no issues to speak of with my previous clients accepting that change. I think that most repeat customers being already happy with you, understand that on fiverr we are often giving them great work that would cost hundreds more in the retail market and are happy to support a $10 price point.
I had one customer who had ordered from me several times before, and since I knew he was in a country where money is much harder to come by than in the US, I gave him a couple custom orders at the $5 instead of the $10 even after the increase, knowing that I would raise him someday. But he is a nice guy (so I thought) and I was happy to help him out. He produces whiteboard videos and therefore was charging his end client for the voiceover as part of the total he billed his client.
So, last night I get an inbox message from a new customer who says “May I ask you a question?” As he started to discuss a project that would not go through the aforementioned “nice guy”, he revealed to me that he was the end client on those other jobs.
As we talk, I discover that as soon as I raised my price from $5 to $10, “Nice Guy” started charging the end client $10, while still paying me $5. Pocketing the extra $5.
In the end, the client and I decided that we would not confront the guy, (he does good work and end client didn’t want to blow that up) but I immediately informed him that I was taking him to $10. I am not even really angry, but disappointed.
Lesson: Favors are for your friends. This is a business. Since then both the end client and the “Nice Guy” have both placed orders with me, so for that reason among others I am glad that we handled it without a lot of fanfare.