We find it odd there is no buttons, no links, nothing directly telling users how to cash out canceled project funds.
The info you’re getting when you make a ticket is, you’re paid in fiverr cash for user convince. When its a business practice that is on the grey line of being shady. They do this hoping you will spend the money on the site instead of processing the auto withdraw of a transaction.
Many businesses do this to insure at least part of those funds make them profit.
Id recommend they make a button on the page you go to when you click on the fiverr cash to give people information on this. We had to find any information about this on google. No warnings or howto’s from the site what so ever.