Fiverr Community Forum

No more online chat?

After using Fiverr many times, I had a problem with a member not getting my project done because of a medical emergency. I have no problem with that, but I can not seem to make contact with anyone to credit my account. What happened to the customer service that was there ?

Jim Crane

1 Like is where you should go to contact CS

I already tried that twice no response


Did you wait long enough? CS can take 24-48 hours to respond and they are not always online.

i don’t think so support team cancelled my two orders just because of replying late… there must be other issues …

I never had a problem with them before until now. What happened to
online chat ?