It would appear that Fiverr no longer lists a seller’s percentage rating on their gigs or their profile pages. They appear to have moved away from a 100%-scale rating, and now only list a seller according to their 5-point/star rating.
I’m sure the exact percentage rating is still tracked behind the scenes, and I’m sure it still affects listing placement, but it is no longer publicly posted. Sellers are now, for example, 4.8 sellers instead of 97% sellers. And we, as sellers, no longer know our exact percentage.
This is an interesting change. I’m curious to see how this will affect seller analysis across the site.
It’s weird, though… everyone on the globe knows all about 100%-scales, heck, about percentages as a concept, but some countries (including mine) are not so used to 5-star ratings (except in case of Hotels & Restaurants) and instead we’re used to rate things on a 1 to 10 scale.
As a global marketplace, wouldn’t it make more sense to go with the concept that is globally known, understood & used, in this case the percentage scale?
Indeed. A 100% scale would seem to make more sense.
Perhaps Fiverr is seeking to bring more equality to the gigs and sellers listed. For example, a previously-listed 96% seller and a 98% seller might both be listed as a 4.8 seller. While a lower ranked 93% seller has a much better-looking 5-point rating. This hides the true ranking of a weaker seller, while bringing the top high-90s sellers down to a rating that matches sellers that were previously ranked a few percentage points lower.
Wait a second… so what was the percentage rating based on? I think I may have misunderstood the percentages before since I can’t put an equal in between 93% and an overall 5-stars if it was based on positive/negative ratings alone with no rounding
The previous percentage ranking system was more exact. It was a percentage of all rated orders for that seller – a percentage rating calculated from all star reviews received.
Under that system, people had a more precise understanding of the poor sellers. For example, an 87% seller was clearly listed as such. And, similarly, people knew who was a 97%, a 99%, and those who still had a 100%.
Consider too, a 90% rating is/was required for a seller to respond to buyer requests. Now, there’s actually no way for a seller to know where they rank in regards to that 90% requirement.
Well, we know many things are in transition here on Fiverr – the most notable of which is the search algorithm. Perhaps part of that transition is for buyers to start seeing all listed gigs on a more equal basis (regardless of quality and true ranking).
An overall 5-star seller rating is a LOT more equalizing than a 100%-scale rating.
Btw, @jonbaas , I just found out from CS that ratings from paused & deleted gigs are taken into account when calculating the overall profile rating
While I do see why paused gigs are taken into account, deleted gigs are somewhat questionable… it does prevent bad sellers from tricking the system to get their rating up, but on the other side, newbie sellers who just start out and may be bad at start could later evolve, change gigs, change categories altogether, hence making those older deleted gigs not relevant to their current rating.
When I had the mass of orders about a month ago, i received 50 cancellations from people in the span of two to three weeks. It did nothing but push me further up the page of ‘recommended’. I believe that the things which influence the position are, basically, the amount of deliveries that you are making. That is the only factor. It certainly was when I first started. The more deliveries you make, the more you appear on the first page of your category.
My gig has been paused for a couple of days now, but I know the second I unpause it, I will be back on the front page as I delivered over 50 gigs in the past 2 days.
I see. Then how do you explain the sellers who make few to no sales – which many sellers are experiencing right now, and remain near the top of their categories? If they were making few to no sales, wouldn’t they sink down in the rankings?
Your experience has merit, and gives reason for consideration, but why, then, does Fiverr explicitly say that cancellations, late deliveries, etc. affect a gig’s success (i.e., ranking in search/categories)? Why would these metrics even exist – if failing to maintain the positive end of things didn’t penalize sellers as they do?
Your experience is fascinating, but I don’t think your observations are entirely accurate – based upon how the system has been explicitly stated to work.
I’m fairly certain that the number of deliveries does not solely place a gig near the top of their Fiverr category. It may be a secondary factor, but it does not define the nature of who ranks at the top. It’s also worth noting that the “Recommended” section varies widely from user to user. You might see your own gig rise, but others aren’t likely to see the same behavior within that category. Basing the definition of success upon that widely varying “Recommended” filter isn’t a stable assessment to work with. “Recommended” just means that those results were calculated based upon a certain user’s behavior, because the system wants that user to find the gigs that best match their recorded behavior across the site…
I’m going to bet that with 50 cancellations in quick succession, your gig didn’t fare too well on the more valuable “Average Customer Rating” filter.