My level was restricted form Level 2 to Level one as a penalty. I read very carefully the fiverr terms in order to figure out WHY. I did not change contact info with anyone, nor asked/accepted outside payments.
I messaged customer support and they only sent me the automatic message as a reply without letting me know why is my level restricted. It is OK if I made a mistake, I am not claiming my level back, but I find it very unhealthy that I am not being told WHY is this happening.
I think it
s important for a seller to know the reason in such a situation in order to be able to not repeat the mistake in the future, otherwise the penalty itself looses its scope. It`s like getting a fine without knowing why.
I hope you will consider my suggestion of becoming more transparent in this regard. Thank you
UPDATE: Fiverr provided me with a custom reply, the thread was solved, thank you.