I’m on Fiverr since 2014 and I’m a Level 2 Seller. I’ve always worked well with this site and even if I had some problems, I’ve delivered more than 450 orders and my rate is 4.9. That missing 0.1 is the reason why I’m writing.
I had 3 horrible situations with buyers in these years and I can’t say I got any help from Fiverr.
The first time, a woman who wrote a little ebook wanted me to create a cover and a layout. Everything fantastic and a fantastic review, 5 stars.
After more than a month the buyer asked me another cover and layout to publish the same book in hardcover, and there started the disgrace. She wanted impossible things and asked me to change the job more than 10 times (13 if I’m not wrong!). A month after closing the order, she said the printer didn’t print well the book (I had warned her that the changes she wanted were absurd!) so she gave me a 1 star review. And to top it all, she started writing me 6-7 times a day asking me to do all the job again for free, and insulting me. I had to block her, but the Customer Service (always updated about the situation) didn’t say anything.
The second time was even worse, a real mock! A woman asked me to buy her book and to review it. I bought the book (very expensive) and posted the review, sending her the screenshots. I don’t know why, but Amazon didn’t publish immediately the review. Anyway, I closed the order. The day after, she rejected the order saying I didn’t post the review. I explained her that Amazon could publish reviews after a while, she just had to wait, but she wanted her money back.
I asked to the CS to intervene, but they stated that she was right, so I lost the book and the job money. After 10 days, finally, Amazon published the review, but it was too late. I sent it to the CS to let they know they didn’t trust me, and so I had worked for free, and I had to buy an expensive book I wasn’t interested in. They answered me they have to safeguard both buyers and sellers. What a pity that for the second time they chose the buyer!
The third time was yesterday. I received an extra fast request for a short translation, really simple. The buyer accepted to pay more to receive it within one hour. I delivered my job and closed the order. After 5 hours, tonight, he rejected the order saying, I quote: ‘You are a fake Italian, you translated with Google Translator. There are a lot of bad mistakes and the translated text doesn’t make sense in Italian’!
Well, as I’m a journalist, a teacher, and a professional translator, since 16 years, this is a ridiculous and insulting excuse! He rejected the job without asking any change just writing he had to pay another translator.
I answered that I couldn’t accept that excuse and that, anyway, he had to show me the other translator’s notes about my job. I explained he could have contacted me if there had been something wrong with the translation, as I had been online all time, but he refused to send me the notes, stating ‘maybe tomorrow’. Of course, the order will expire in few hours!
I contacted the CS and explained everything, asking for an internal evaluation of my job, as I’m sure this is a buyer’s excuse not to pay. They always answer they can’t do anything, that I should try to persuade him to accept the order, and things like this, totally useless. As I understood how this order will end, I expect a bad review from the buyer and I asked them not to consider it, at least to have respect of my job.
After this, I claimed there is no guarantee or protection for sellers from this kind of buyers, clearly cheaters.
On other platforms dedicated to translators (as ProZ for instance) there is a sort of safeguard from these kind of people.
Usually, when a buyer asks an extra fast translation and doesn’t mind the price, he will probably find some excuse not to pay. That’s one of the first warnings ProZ experts give to translators.
I know we must trust the buyers in Fiverr, and I’m doing it, but does Fiverr trust me as a seller as well?
When, on ProZ, something like this happened to me, 5 years ago, they sent a warning to the buyer, too, and then they banned him from their lists.
Here, there is nothing like this.
I think we (sellers) should ask a greater safeguard for us, even because all conversations/files are available to be checked and there must be someone who can check the job value, otherwise everyone could order a job, get it, and be sure he could find any ridiculous excuse not to pay it!