jamshed697 Posted January 2, 2017 Share Posted January 2, 2017 One week ago a buyer purchased GIG and did not submit Requirementsso Its today Showing Late and One More thing that the % of My delivery on time dropped by 1% even I have delivered my all orders on timeFrom This Experience, we can surely say that if buyer does not submit requirements then it should not say LATE and affect the rate of On Time DeliveredI think Maybe its bug in Fiverr Link to comment Share on other sites More sharing options...
djgodknows Posted January 2, 2017 Share Posted January 2, 2017 This isn’t really a case study. But let me explain to you what happened here in THIS particular situation.ALWAYS, set a “Required” option in your Gig where the buyer HAS to upload some sort of data or file.This helps in preventing the timer to start AUTOMATICALLY, once an order has been placed.If the buyer fails to upload your REQUIRED info/item after placing an order, then you wouldn’t have to worry about the timer running out on you.Secondly, DO USE the “Nudge Buyer” button. I see that you DID use it, but I hope you have used it sooner than later in this particular order.Because you can create a ticket with Customer Support and they will see that you indeed “NUDGED” the buyer and due to his/her unresponsiveness this delivery ran late. So you would be in the clear of any fault.Hope I was able to shed some 💡 light into this.Cheers! Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 This isn’t really a case study. But let me explain to you what happened here in THIS particular situation.ALWAYS, set a “Required” option in your Gig where the buyer HAS to upload some sort of data or file.This helps in preventing the timer to start AUTOMATICALLY, once an order has been placed.If the buyer fails to upload your REQUIRED info/item after placing an order, then you wouldn’t have to worry about the timer running out on you.Secondly, DO USE the “Nudge Buyer” button. I see that you DID use it, but I hope you have used it sooner than later in this particular order.Because you can create a ticket with Customer Support and they will see that you indeed “NUDGED” the buyer and due to his/her unresponsiveness this delivery ran late. So you would be in the clear of any fault.Hope I was able to shed some 💡 light into this.Cheers!ALWAYS, set a “Required” option in your Gig where the buyer HAS to upload some sort of data or file.Its Already required and setbut still got late and its dropped my 1% of on time delivery Link to comment Share on other sites More sharing options...
djgodknows Posted January 2, 2017 Share Posted January 2, 2017 ALWAYS, set a “Required” option in your Gig where the buyer HAS to upload some sort of data or file.Its Already required and setbut still got late and its dropped my 1% of on time deliveryIt got late, means the TIMER was activated.So are you telling me the Buyer DID submit information for the timer to start?:thinking: Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 It got late, means the TIMER was activated.So are you telling me the Buyer DID submit information for the timer to start?:thinking:Sir buyer did not submit any information and the gig has compulsory option to submit information Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 Sir buyer did not submit any information and the gig has compulsory option to submit informationStill its showing LATE and I am also not lying so issue is with fiverr END Link to comment Share on other sites More sharing options...
djgodknows Posted January 2, 2017 Share Posted January 2, 2017 Still its showing LATE and I am also not lying so issue is with fiverr ENDI am also not lyingNo, I was NOT saying you were lying. I am simply trying to understand what is going on.Did you have your REQUIREMENTS setup like below? Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 I am also not lyingNo, I was NOT saying you were lying. I am simply trying to understand what is going on.Did you have your REQUIREMENTS setup like below?mandatory.JPG1325×881 74.4 KBSir I am again and again telling GIG Requirements Answer is mandatoryif it was not mandatory then why there was NUDGE option ? take some common sense sir Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 Sir I am again and again telling GIG Requirements Answer is mandatoryif it was not mandatory then why there was NUDGE option ? take some common sense sirNUDGE only comes when user do not submitelse it won’t come for all orders who has no requirements submission Link to comment Share on other sites More sharing options...
djgodknows Posted January 2, 2017 Share Posted January 2, 2017 Because YOU said, your buyer DID NOT submit any information.If you DID have “Mandatory Answer” checked for requirements, there shouldn’t be any way the COUNTDOWN time start without information.Hey, I was just trying to help you, but now you are being rude.So good luck! Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 Because YOU said, your buyer DID NOT submit any information.If you DID have “Mandatory Answer” checked for requirements, there shouldn’t be any way the COUNTDOWN time start without information.Hey, I was just trying to help you, but now you are being rude.So good luck!THANKS for Helping Sir but you can see the exact screenshot its NUDGE and LATE SirI am sorry , my behaviour is like this , I am not being rudeagain I apologize Link to comment Share on other sites More sharing options...
mzie88 Posted January 2, 2017 Share Posted January 2, 2017 I think the time Started without the buyer uploading , make sure its on required so that even if the buyer doesn’t fill in the requirements , you are still safe .The order should stay as incomplete with a note that you are waiting for buyer to upload requirements. Link to comment Share on other sites More sharing options...
Guest phantompower Posted January 2, 2017 Share Posted January 2, 2017 I would start laughing but I won’t. This will most definitely affect your account. Why did you wait for the timer to hit zero? Link to comment Share on other sites More sharing options...
jamshed697 Posted January 2, 2017 Author Share Posted January 2, 2017 I would start laughing but I won’t. This will most definitely affect your account. Why did you wait for the timer to hit zero?I am just amazed people even do not know if buyer do not submit information (that is mandatory on the gig) after delivery time passed it shows late Link to comment Share on other sites More sharing options...
zubairfb Posted January 3, 2017 Share Posted January 3, 2017 I am just amazed people even do not know if buyer do not submit information (that is mandatory on the gig) after delivery time passed it shows lateJameshed DJ was right in his question, TIMER starts only after the REQUIREMENT submission… I am wondering why COUNTDOWN started? Link to comment Share on other sites More sharing options...
jamshed697 Posted January 3, 2017 Author Share Posted January 3, 2017 Jameshed DJ was right in his question, TIMER starts only after the REQUIREMENT submission… I am wondering why COUNTDOWN started?The order went in LATE without Requirements Submitted , and I have sent Screenshot Link to comment Share on other sites More sharing options...
authoreva Posted January 3, 2017 Share Posted January 3, 2017 I think some people are misunderstanding you here.I’ve dealt with a glitchy countdown timer myself. (Basically, the countdown begins or continues when it shouldn’t.) This bug never happened the way it did for you, but still.This one time, I sent a cancellation request because the buyer was unresponsive which should pause the countdown. Well, it didn’t and the next day, the clock said “LATE.” My order completion rate dropped 1% (even though I’ve been completing all orders on time since I started working on fiverr years ago) and I contacted fiverr support about it. They said there was nothing they could do about the percentage drop, but that it was in fact a glitch and shouldn’t have much of an impact on my account. Luckily, this glitch only happened twice.Next time a buyer is being unresponsive, simply send them a cancellation request and contact fiverr support about it. Link to comment Share on other sites More sharing options...
vigasan Posted January 3, 2017 Share Posted January 3, 2017 You nudged back on December 22. What’s the message under your nudge? Sometimes the chat falls out of order. Link to comment Share on other sites More sharing options...
worldwideleads Posted January 3, 2017 Share Posted January 3, 2017 You should click on nudge buyer !!and your buyer got the notification and your buyer filledif still they are not filled the notification so you should cancel the order Link to comment Share on other sites More sharing options...
jamshed697 Posted January 5, 2017 Author Share Posted January 5, 2017 I think some people are misunderstanding you here.I’ve dealt with a glitchy countdown timer myself. (Basically, the countdown begins or continues when it shouldn’t.) This bug never happened the way it did for you, but still.This one time, I sent a cancellation request because the buyer was unresponsive which should pause the countdown. Well, it didn’t and the next day, the clock said “LATE.” My order completion rate dropped 1% (even though I’ve been completing all orders on time since I started working on fiverr years ago) and I contacted fiverr support about it. They said there was nothing they could do about the percentage drop, but that it was in fact a glitch and shouldn’t have much of an impact on my account. Luckily, this glitch only happened twice.Next time a buyer is being unresponsive, simply send them a cancellation request and contact fiverr support about it.I am just AMAZEDHere many people try to be leader in the name of community leadership, they tell or explain the thing that they have not facedI am telling again and again that the user has not submitted requirement and the requirements are mandatory. But besides this, its showing LATEbut all people went crazy and gave their useless opinion and Misleading people here Link to comment Share on other sites More sharing options...
jamshed697 Posted January 5, 2017 Author Share Posted January 5, 2017 You nudged back on December 22. What’s the message under your nudge? Sometimes the chat falls out of order.DOES THIS MATTER? Moreover, EVER YOU FACED THIS CONIDITON? Link to comment Share on other sites More sharing options...
jamshed697 Posted January 5, 2017 Author Share Posted January 5, 2017 I am just AMAZEDHere many people try to be leader in the name of community leadership, they tell or explain the thing that they have not facedI am telling again and again that the user has not submitted requirement and the requirements are mandatory. But besides this, its showing LATEbut all people went crazy and gave their useless opinion and Misleading people hereYES mine On time delivery dropped by 2% Link to comment Share on other sites More sharing options...
authoreva Posted January 6, 2017 Share Posted January 6, 2017 I am just AMAZEDHere many people try to be leader in the name of community leadership, they tell or explain the thing that they have not facedI am telling again and again that the user has not submitted requirement and the requirements are mandatory. But besides this, its showing LATEbut all people went crazy and gave their useless opinion and Misleading people hereYour fellow sellers are just trying to help. I shared my experience so you know that glitches happen, whether it’s with the buyer requirements or the cancellation option. I understand your frustration.“But all people went crazy and gave their useless opinion and Misleading people here” That’s very rude of you to say. Like I said, everyone is just trying to help. Even if there’s some kind of misunderstanding, there’s no need to react this way.When you decide to post on here, you decide to allow others to reply in the form of advice, their opinions, etc. Link to comment Share on other sites More sharing options...
jamshed697 Posted January 6, 2017 Author Share Posted January 6, 2017 Your fellow sellers are just trying to help. I shared my experience so you know that glitches happen, whether it’s with the buyer requirements or the cancellation option. I understand your frustration.“But all people went crazy and gave their useless opinion and Misleading people here” That’s very rude of you to say. Like I said, everyone is just trying to help. Even if there’s some kind of misunderstanding, there’s no need to react this way.When you decide to post on here, you decide to allow others to reply in the form of advice, their opinions, etc.People must give feedback of things that they faced not that even do not know Link to comment Share on other sites More sharing options...
vigasan Posted January 6, 2017 Share Posted January 6, 2017 DOES THIS MATTER? Moreover, EVER YOU FACED THIS CONIDITON?You’re asking if the rest of the conversation matters? Obviously! You’re not even worth helping actually. Just reach out to customer support in the future if you don’t know how to carry yourself in the forums. Link to comment Share on other sites More sharing options...
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