So i’m having a really hard time handling this but here is my story.
On February 18, my fiverr account was shutdown due to violation of the TOS.
I had contacted support to know why and when i opened my ticket, i immediately got an automated email response saying my ticket was going to be handled.
2-3 days later, i got a response from customer support.They said My account had been disabled and asked me to contact them after a safety period of 90 days.
More than 90 days later (May 24th), i contacted support to remind them that the safety period had elapsed and waited 4 days but didn’t get a response.
I then realized i did not even get the automated message that says My ticket was going to be handled, so on the 5th day (Counting from the day i sent the first email), i sent another email which was in fact a reminder that i had sent a first email and did not get an automated message, neither did i get a reply.
So out of doubt, i sent a follow up email on the 5th day. (May 29th). This time not a direct email. But rather, I sent a reply email in the same ticket that said “Contact us after 90 days”.
I still didn’t get an automated message saying my ticket was under review but then i waited an extra 8 days and still didn’t get any response from them.
So at this point i knew there must be a bigger problem. I then tried to log into the zendesk customer support link that was provided to me when i was asked to create a separate account for CS issues.
I filled in my details, clicked send and they said they had emailed me a link to sign in to access my CS account.
Guys, up to his date. I haven’t received any email from whoever is to log me into my CS account.
I tried to get them to resend the link to me. Each time they said it had been sent, i checked my email…Nothing had been sent.
So on June 7th (8 days after the previous email was sent, I tried contacting CS again) I sent a reply email in the same thread still.
This is the 15th, 8 days later and i still haven’t gotten a single word from CS.
I can’t sign into my customer support account, CS won’t respond to any of my emails and i really need to withdraw the funds in my disabled account.
I tried to get advice from the forum but then i realized i can’t sign in with that account so i went ahead and created a new account to get this to you.
I really need your advice on this. If there is anyone who has had the same issue before, please let me know how you solved it.
I’ve created a new seller account with the purpose of contacting fiverr and letting them know i have been trying so hard to get to them, but it looks like they aren’t even getting my emails.
Maybe that way they can give it a thought.
Your advise will be greatly appreciated.