No response from fiverr team

[rajeshpb]

i have placed an order with a seller. he failed to deliver and he himself said could not process order he is busy and will be out of office for a month. i asked fivver to cancel the order through resolution center.
so far not even a single reply. now order crossed the dead line and it shows now very late.
still i cannot cancel the order myself. it asks me to contact resolution center i created one more ticket.
seller is not responding and cancel the order it is delayed too. so far no reply !
i tweeted this complaint , they responded one of our agent will respond with in some time it has been a day none responded yet.
fiverr is trust worthy any more ?
meanwhile i hired another developer for my project. i confirmed him but not paid yet. waiting for the refund. i has been 3 days he is also waiting to start the work . after payment only anyone will start the work. in this 5 years this is worst experience for me in fivver. i plan to switch some other platform.
any other face same problem? even after dead line crosses buyer cannot cancel the order !
wow right !?

[miiila]

Support seems to be replying slower than usual since Covid.

However, if you and the seller both agree on cancelling the order, you don’t need support. You send a cancellation request, and the seller can accept it, or if they don’t react within 2 days, the order should be automatically cancelled, and you’ll get automatically refunded to your Fiverr balance, so you can use the funds for the new order.

https://www.fiverr.com/support/articles/360048873834-How-do-I-cancel-my-order-and-get-my-funds-back#:~:text=You%20can%20request%20your%20order’s,seller%20to%20cancel%20this%20order.

https://www.fiverr.com/support/articles/360010452597-Using-the-Resolution-Center