Hi all, new seller here!
I’ve had a few orders in the couple of weeks I’ve been on Fiverr, and the vast majority have been 5 stars. I offer CV editing and application reviews, so sometimes multiple drafts are needed to ensure the buyer is 100% happy - of course, a lot of it comes down to personal preference.
I recently fulfilled an order for a CV revision. I sent over the first draft, no response. In my message I assured the buyer I would work until they were 100% satisfied. I checked in the next day, again asking if they were happy and saying I could provide further help if needed. No response so as the countdown was ticking I delivered the order, but again offered further support.
Eventually the buyer accepted the order and left me a 4 star review. I was quite frustrated, as I said multiple times I would help resolve any issues but they didn’t respond! I reached out to ask if there were any issues and they said they wanted more edits in a specific area - completely fine, but how can I know that if they don’t tell me?
I guess I’m just deflated after a run of 5 stars to now having a ‘less than perfect’ rating. I know it isn’t a huge deal in the grand scheme of things, but does anyone have any tips for dealing with those buyers that just never seem to be satisfied?