I’m not sure, I tried getting help here on the same day that I sent the ticket, but lots of people viewed my post and didn’t comment, sadly.
My problem is that a few days ago, I had a problem with a customer. What happened was that I had to deliver to her a vector portrait, but whenever I tried to deliver it, she said she received a “corrupted file” and even proved it with screenshots. I tried re-exporting it, restarting my computer, sendint it to her through my phone, EVERYTHING, but nothing worked. Amongst one of those deliveries, I accidentally sent her the file through a normal message rather than the real deliver button. After about 5 minutes, she told me she’d gotten the file and marked the order as complete.
I’m guessing that she managed to get the file through the message I sent, and when she marked the order as complete, the corrupted file went through and is now being exposed on my live portfolio. I’m scared that I’ll get a warning or a ban because of it, or that people will see the live portfolio with the broken image and be scared to hire me. I’m unsure of what to do and I’d hate to lose all the progress I’ve made towards becoming a Level 1 seller.
Do you have any idea of what could be done?