Recently, i posted on forum regarding an issue i am facing with a buyer. Below is the scenario of what happened and below that is the support i received from the Fiverr Customer Service.
Our order started on 21st August. The buyer placed the order without discussion, but later on we agreed on something and got started. Before we got started, I discussed with the buyer what exactly we have to make? I showed him some backgrounds, many characters as he requested, (he requested many changes in character and we did it without any problem), he confirmed the voiceovers, subtitles and logo etc. We even confirmed the script before we got started. The buyer mentioned that he needed the video before 23rd August, to which we replied that we will deliver to him on the same day and which we did. But since 21st August we did not receive any response from the buyer (Two days passed) and today he replied and mentioned that he does not like the video after the deadline has passed and the day that passed he mentioned he needed it before it. We kept on sending reminders to him from time to time.
Now the buyer deadline has passed, maybe his problem is solved or he does not need it, he wants to cancel the order. I did the work like we agreed and delivered on the same day as promised. I did the hard work, there was so much input of our energy, time, and planning. I delivered the work exactly like we agreed. None of the things are missed from what we agreed. Now the buyer is creating excuses by saying this does not have that or that etc just to cancel the order.
I would like you to please tell me what I should do? I did the work like requested, why shall i cancel the order?
Fiverr response to me once i contacted them:
I would suggest allowing the buyer some time to review your work and in case they remain unresponsive then we will proceed accordingly. As a freelancer, you are your entire business so you’re also responsible for engaging with your buyers and convincing them to accept your work.
The party who will always have the final decision as to how to spend their funds is the buyer and Fiverr may not, under any circumstances, force a buyer to accept work they are not fully satisfied with so you will have to continue communicating with them to reach an agreement towards completion.
Your cooperation is greatly appreciated,
The buyer is not responding to my messages at all, even though he came online but no response. I have offered him to somehow compensate but still no use. Now the support is also supporting the buyer, Customer service should be fair to sellers, they should view from seller point of view. Please advice what should i do? Its already 5 days late, the order is still going on. Please advise what can i offer him to compensate? I dont want to cancel the order alll my hardwork, time, energy and money will be wasted for no good.
PS: I would apprecitae if the veteran sellers respond to this request and advise.
@frank_d @misscrystal @jonbaas @mariashtelle1 @vibronx @catwriter @humanissocial @coerdelion @lenasemenkova @gwyneth_galvin
can you guys please advise, i know you guys and would really appreciate if you could advise.