So recently i noticed that I’m flagged in my messages to buyers when I type in the word “star”.
Apparently, we no longer can ask buyers for a 5 star review. I believe we can ask for a review though.
If that’s the new Term of Service so be it.
However, here’s my concerns.
Do most buyers realize that sellers live and die by the 5 star review?
Do they realize it affects algorithms… Do they realize it affects showing up on the top line in a search versus the bottom line in a search of gigs? or even the second page versus the first page in a search?
There’s such a significant amount of emphasis on reviews on Fiverr in order to continue to say active and move up in rankings and continue to stay at levels. That’s why people are asking for 5 star reviews.
I don’t believe that most buyers realize this. Has Fiverr done a good enough job communicating to buyers that the 5 star reviews carries a great amount of weight?
If you look at Ebay. It’s universally recognized that you live and die by your ratings. If you don’t do a good job of delivering or selling your product a bad rating could hurt you significantly and everyone knows it on ebay.
I had a really good experience with a buyer who was very happy and he didn’t send me a full five star review. He told me later he would of left me a 5 star if he know how big of a deal it was for sellers. He told me my review was less then 5 stars because he was simply being modest. Other buyers have had phone issues where they can’t leave a 5 star review and meant to.
Most new buyers and even some experienced ones don’t even know how to leave a review*
I’ve had sellers ask me how to leave a review. Those using mobile devices many times don’t even realize there’s a way to leave a review. Especially if their order automatically is marked as complete after 3 days and they have to go back into their past order to figure out how to leave a review. They have no idea how to go back in and find a way to give a review.
I’ve been on the forum to find out how to instruct buyers to go back in and make a review and it’s a ridiculous and complicated process to figure out.
Perhaps their can be an automatic email that gets sent out about leaving a review to sellers. Have no problem not asking for a 5 star review but for many buyers, leaving a review can be a much more difficult process.