There have been a few mentions recently of gigs being denied with the reason NOT AN ORIGINAL IMAGE OR DESIGN given.
I had this twice this week, and a ToS warning ’ for offering services that are not allowed in our marketplace’,
Here’s my thinking as to what may be happening - I may be wrong of course.
When you upload a gig image, the system software runs to detect if it’s the same, or possibly very similar, to any image which has been uploaded to the whole system before. However, I think it may be overlooking the fact that users may be uploading thier own images, which may have been uploaded and replaced. So even if a user is uploading an image which is legitimately theirs to use, the system wrongly flags it and the gig is denied.
When my gig was denied after replacing the gig images, I asked CS and they re-reviewed it and reinstated it.
I then panicked as I thought there must be a problem with the gig images and video, so replaced them with ones I’d used previously.
Gig denied again, and received a ToS warning.
Spoke to CS again - gig was reinstated again, but the ToS warning stayed.
I’ve tried asking CS for more information about what caused the warning etc. and I got this:
Your Gig was denied for not having original images. If you did not remove all the images that were not original then it will be denied again. Continuous Gig denials will result in a warning on your account.
I think the definition of the word ‘original’ needs clearing up - it seems as if the images must not only be original to each seller (obviously!), but that you haven’t used them before as they’ll all be in the software system.
Has anybody else had a similar problem?
Added - this user seems to have had.