Fiverr Forum

Not angry enough to rant, but still midly annoyed :p


#1

I’m aware that a lot of people have complained about the response rate going down,
mine has gone down here and there in the past even though I made sure to reply to all
of the messages ( including spam).
This morning I woke up and noticed it has gone down to 83%.
I think it was 92% or so yesterday. I have no idea why it went under 100 in the first place though.

This is the first time it has gone below 90, so I am getting a biiiiiiiiit worried.
Has anybody experiences any kind of problems after their response rate dropped?

If it has no negative effect it’s OK, but since I have managed to keep it to 100% all this time,
it is rather annoying to see that number :stuck_out_tongue:


#2

I caught that bug early on, my rate is in the 80s ever since. I didn´t bother yet to ask CS to reset it, because I read too often that it will revert to being buggy soon anyway. I can´t tell if it has any negative effect I don´t know of of course, but at least it doesn´t do anything I´m aware of to me, incidentally today earlier I thought of that bug again for the first time in a while and… http://forum.fiverr.com/?topic=tip-for-reporting-a-bug last post :wink:
You learn to live with it, I don´t even know anymore what my rate is, I guess my brain deselects it, when my eyes scan it by now…


#3

Same here. Response rate in the 80s even though I reply to every shit immediately.


#4

I’m curious, when it goes down, have you also received an order and not updated or acknowledge it and 24 hours pass? I feel like when my response rate dropped once, it coincidentally happened right as 24 hours passed and I hadn’t acknowledged a new order that came in-- when I had always done this for every single order (I was just busy and didn’t have time to let them know I’ve received it).
I only say this because I have never missed responding to new inbox messages, so it couldn’t be that. Or, maybe just a good ol bug in the system.


#5

Same thing happened with me. I contacted CS and it was resolved within an hour.


#6

Mine goes down by itself all the time. if I don’t get any messages and I’ve just had CS reset mine, it will still drop to 97-98% within a day or two. That’s with no messages to respond to and no orders. If I am getting messages and respond to them between 1 minute and 23 hours, my response route usually bounces between 85-99. So, most of the time mine stays in that range because I usually answer things before the 24th hour. Doesn’t matter if I respond to all of them within a few minutes or not.

If I actually miss messages or go longer than 24 hours, it starts to tank faster. I’ve seen it as low as 50% based on 3 spam messages that were blocked and couldn’t be unmarked. I also eventually stopped asking CS to reset it unless it goes lower than 80%, and only then because it bothers me more.

On the up side, I let mine site at 60 something for a week or two during a big mess of messages. It did not affect my search ranking or anything else that I could tell visibly. It just looked scary. As long as it doesn’t affect me, I plan to continue to mostly ignore it. I don’t see any sign of a fix headed our way.


#7

does it really matter?


#8

I’m not sure why they can’t repair it.


#9

Support said it doesn’t have any effect on anything and only you can see it. So basically useless numbers.


#10

The response rate bug has to do with the auto spam control by Fiverr. When the spam is detected and blocked, the action does not add a flag to the response rate.

So, in layman’s terms, the spam bot is the reason for the demise of your response rate. And yes, it is a another bug.


#11

So I guess the rate doesn’t matter in the end.
Pardon if I sound like a snob, but I’m used to seeing that "100,"
I simply expect it to stay like that.
It’s good to know that it doesn’t have a negative effect though, I’ll just leave it and hopefully
someday it will go back to 100. If it doesn’t, I’ll just ignore it :slight_smile:
Thx everyone!


#12

It happened to me once, even though I had responded to all messages within 24 hours. I sent a message to CS, they reset it for me. It does negatively affect search traffic. I noticed that my gig traffic fell drastically when my response rate was less than 90%. When the CS reset it to reflect the accurate number, the traffic and buyer messages picked up.