I had never used Fiverr before and decided to give a try. I was planning on having a website built but decided that I would first try my luck with something simple (a logo).
Firstly, you browse the list of Fiverr service providers. You pick someone who you think that you could trust to provide a good product and then you make contact. You exchange a couple of simple emails about what you want and how much you are prepared to pay. Then you pay for the finished product in advance.
A day or so later, you receive a few draft examples (for me they were 5 logos). None of them were what I was looking for. Perhaps I didn’t explain myself well enough. I emailed back and tried to clarify a little bit better what I was looking for.
Around the same time, you also receive a request to rate the quality of service that you have received. Everything seemed fine. They were quick to respond, courteous, all seemed good. I gave them a 5 star.
A day or so later I receive another draft. This one is better. Change the colour a bit and I’ll be happy.
When the final logo did arrive, it appeared to be fine. I sign off and say thank you. I uploaded one of the “banners” onto my facebook page. Once uploaded, I notice that the logo is of poor quality and appears out of focus!
I again reach out to the seller. I explain to them that the logo appears out of focus and ask for them to clean it up. I am told to download Adobe Illustrator and basically fix it myself. I’m sorry! I’m not tech savy and that’s why I hired them for the service. I reach out again. Their response “We had provided adequate amendments in the design after which you had finalized the logo design.”
And there you have it. They provide you with 5 initial designs ( none of which I could use), make a couple of “amendments” and after that, that’s what you get!
For me, the finished product that I received is something that I can’t really use. Unfortunately I didn’t see that until it was uploaded it and by then I’m out of luck! They have received my money and my 5 star rating, both of which I wish that I could take back!
Not Happy With The Results!