Fiverr Community Forum

Not receiving messages from clients

It has happened a couple of times now, i get an order but not receive the instructions for the order even thought the client says they have sent the instructions, this has caused 2-3 order cancellations , is anyone else having this problem?

Yes!!! I’ve had two orders this past week which I have cancelled due to there being no order requirements. Then the buyers have replied by saying that they did supply them and sure enough, when I look they are there.

I’m pleased I’m not the only one!

Yep same here. it happened to me 5 - 6 times. Contact CS they will solve that issue :slight_smile: