Fiverr Community Forum

Not receiving the fiverr csv file

Hello, i tried to get the CSV file drom fiverr. After i clicked the button a message popped up that said:
“Your CSV file is being created. This process may take up to 10 minutes.
An email with the file will be sent to: my email” i waited over an hour and i got nothing. I tried it a second time and i still didnt receive anything. Any tips? You got the same problem?

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This might sound like a dumb question, but did you check your email- the one that you provided to Fiverr?

yes i checked my mails like 5 times

Do you have multiple emails? If so, it might have sent to one of the other ones.

If not, try contacting CS and they can send it to you.