For the most part, it’s actually pretty amazing and extremely in-depth. So I’d say I love it but…
I’m getting hung up on this: The “Orders Completed” rate (a.k.a. “Orders completed without cancellations in the last 60 days.”) Mostly because it takes mutual cancellations into account. When you mouse over that section, it also says, “Order completion impacts your business.” On a surface level, I understand why it would and should, but I honestly don’t think those mutual cancellations should count. I can’t tell you how many times buyers ordered the wrong thing, don’t provide adequate info, or are relatively unresponsive, so I’m not left with much of a choice… I have to send a cancellation request their way. If not, I risk that dreadful “late” status, even though it’s NOT late.
The Order Resolution Center has more options now which is wonderful, but say you need to extend the delivery time due to the buyer not getting the info to you in a timely manner… The order timer still counts down, so if the buyer doesn’t approve the request in time, you’re again faced with it being marked as “late.” This would then unfairly and negatively impact your “Delivered on Time” rate.
I’m at 93% (for Orders Completed) now which isn’t terrible, but it’s such a let-down because I (as well as other fellow sellers) work super hard and there is no real way around certain cancellations. Anytime there has been a work-around, I’ve tried it and saved the sale. But for those other instances, it looks like the seller will be penalized. That seems a bit flawed to me. And it’s a bit of a mystery if this percentage will impact your placement in search results.
I know, I know… the world isn’t fair—the e-world included. But this is the ranting pot so I’m entitled to this rant, right?
Does anyone else have an issue with this? Or maybe you completely agree with it. Whatever the case, feel free to share your thoughts.