Okay this is a little complicated but hear me out.
I accepted an order from a buyer for a 4 script voiceover. The instructions were, for the most part, fairly extensive in terms of direction but there were also sections where they said I could be creative with delivery and they left it up to me.
I delivered all 4 scripts within the time frame. I offer 1 revision on the basis that Ive not followed instructions (standard prodge kinda thing, Ill do it again if you want some tweaks but if you suddenly want me to do it totally different to how you asked, its a reorder).
A week goes by. Nothing back from Buyer. Order is marked as complete.
About a week and a half later, he comes back to me asking for revisions. We’ve all been there, its annoying (he had 3 days to query it, but whatever) but I open the revision request thinking “sure, fine”.
The revision requests and complaints are actually laughable. The notes are easily double the length of the script itself and are beyond nitpicking. He claims the audio quality and volume was different on all 4 scripts but I recorded them in one long session and cut them into 4 to ensure this didnt happen. Hes complained that the audio is 0.03 seconds too long!!! (0.03!!!). Even when he does give feedback on delivery it makes zero sense (“I want the phrase to be said more off the top” whatever that means???) and has added audio file of how he wants it to be said but it literally sounds exactly the same as how I did them.
Anywho, I begrudgingly agreed to do it because I have too. I offer a revision and I stand by Fiverrs ToS, even if it doesnt go in my favour.
THIS IS WHERE IT WENT HORRIBLY WRONG.
I agreed to the revision request via my mobile whilst I was at my day job. In the time between replying and getting home to record it, I sustained a fracture to my upper jaw and dental trauma. This obviously has inpacted my ability to speak clearly. Note, I CAN speak, but as I have a slight lisp and I cant close my mouth totally without pain, doing long voiceovers are currently a challenge.
I very politely messaged the buyer and explained the situation. I offered for him to cancel and he could keep the original recording, or he could wait till I was able to record it. (My surgery is on the 27th and I will not be able to speak for at least 3 days, I should be speaking comfortably a week after).
He replied suggesting that I should do it anyway, despite my situation as he has promised his client the work. Personally, I was under the impression that he cannot sell on the voiceover as part of another product to a 3rd party as he absolutely has not bought out commercial rights from me. I pushed back again, saying If I were to do it, It would be WORSE than the first time. I TOTALLY get that my injury isnt his problem, but I honestly don’t get how he expects me to do it as he wants given the scenario. He said hes ask his client how they wish to proceed and hed get back to me.
If it were any other buyer, Id attempt to do it again, but I dont want to put myself through physical pain for him to just reject it again (which I know he will).
I want to contact CS but Im worried they’ll just absolutely rip into me for not even attempting the revision.
I dont even care about my cancelation rate at this point. Its stressing me out and I just dont need it right now. He seems the kind to leave a bad review just because he had to ask for revision in the first place, let alone all of this.
The problem is, as its technically completed, I cant cancel it?
Anyway to resolve this? I know its a lose lose situation but I just want it gone. ):