So some of my buyers have been experiencing a bug, in which certain text files, like RTF, will become corrupted after I deliver the file. It turns into a .txt file which, as one client put it, “looks like hieroglyphics”,
It literally turns my well-written article into a jumble of nonsensical numbers and letters. So I contacted our fantastic Customer Support team to see if they can fix this bug.
Their first response was along the lines of “well, it must be your own fault, clear some cookies or some sh*t and maybe it might fix itself perhaps, have a great day”
I responded back that I tried this on two different laptops, and it was obviously some kind of bug on Fiverr’s end that was corrupting my files. He replied with a gracious tone of "Please rest assured that Fiverr does not corrupt files in any way. We work hard to provide a safe platform for users to share their files and we do not alter or modify these files in any way. "
Then told me to use a third party file sharing service like Dropbox.
Did I mention how much I love our Customer Service?