Fiverr Forum

Oh Dear! Delivering a Gig late can result in 10% lower buyer activity


#21

I have delivered late since I began on Fiverr, 2+ years ago…over 50% of my orders are late, but only one was cancelled because of that, still have done 2900 orders. I did my first order in April, 2014.


#22

You are amazing! I’ve only had the one late one that was not cancelled, just a couple hours late. Maybe it was a coincidence that sales slowed right after that.


#23

Totally, my ex-TRS friend had that issue. You would see queues of 25 to 50, sometimes more, but then you’d see the forced cancellation reviews, it was embarrassing. Now he’s a level 2, and barely gets what he used to get.

Even I ended up force canceling on him, he took too long to deliver, and I warned him 4 times. I also warned him he was offering too much . Two 500 word articles for $5 is too much. The lesson is don’t drive sales you can’t close.


#24

It’s simple. when your orders are going late delivery, your gig will 10% lower in Search Result.


#25

@kickgom I agree with what fastcopywriter said, just be sure to “request a mutual cancellation” - this way, it won’t have the negative effects a regular cancellation does. Also, something new that I learned recently: I asked buyer to mutually cancel, and he was fine with me sending him a custom order a few days later, when I would then have time to do the work. So he accepted the cancellation. BUT - since he is not a seller himself (sellers have “contact me” option on profile, buyers don’t), there was no way to contact him, because after a mutual cancellation, fiverr automatically deletes the option of continuing to send the buyer a message.
Lesson learned - let them know about this and ask that they send you a message after cancelling, so that u can respond.


#26

Late deliveries happen to even the best. As long as they are not frequent then it’s not really a big deal. I really wouldn’t worry about the warning, and if there is a slowdown it is likely short or no existent. So just be careful in the future and I think you’ll be good to go.


#27

I’ve a low delivery rate. Doesn’t really make any difference in my sales. The key is to deliver high quality work and have repeat buyers who understand you and constantly communicate.


#28

Late delivery will hurt your sales but if you send a mutual cancelation request to a buyer and the buyer only accept it AFTER the stated due date then it is higher than 10% lower buyer activity.


#29

Thanks a lot, but the order was completed, can i do it in completed orders too?


#30

Not in the completed order.