I had to cancel an order yesterday.
The person came in, just placed it, ignored the entirety of my gig description, and was kind of rude about it. Not overtly rude, just “I don’t know how I want this to look, here’s the bare minimum of information, go ahead, surprise me.”
So I reached out, reminded them that the brief was mandatory, copy/pasted it, at least got the basic width x height for the thing out of that. Then got told that it’d be all the information I’d be getting because the previous seller got the idea spelled out for them and the end result was bad.
This kind of behavior is why I removed any mentions of “creative license” from my gig descriptions. I’m not opposed to it and I’ll take it if you’re a regular client or if I do have a strong vision based on the information I’ve received. It wasn’t the case here, moreover, the website link the buyer has provided contained designs that looked nothing like those I did.
I went back and forth with it for a few hours. There was still a little bit of that professional vanity in me responding to: “Are you good enough to accept the challenge, ARE YOU?”
Then I remembered that this year, including unpaid internships, it’s going to be 20 years of me being in the business. I’ve been “challenged”, “tested”, “pushed to the limit” enough. Then I also remembered that last time I got one of the “here goes whatever, surprise me” orders, it got me 2* and inbox threats.
I canceled the order and I watched the ultimate director cut of Oliver Stone’s Alexander instead. 3 hours 30 minutes of the most gorgeous historical costumes and jewelry, Jared Leto’s impeccable smokey eye, and Colin Farrell doing stupid things with his face to, possibly, indicate deep emotional distress. Or chronic constipation, I’m not sure. It was a time much better spent than imagining creative ways I’d get insulted if I got the design wrong.
What I’m trying to say is, the product you buy on fiverr is most of the time a collaboration. You’re not getting sold a pack of beer that is the same for everyone, you’re getting sold a product customized for your specific needs.
A seller is an actual person on the other side of that process. Who needs to be talked to and who put their gig requirements there for a reason, to be read, to be discussed, not to be ignored. They are put there, carefully crafted, after running into dozens of difficult buyers, to minimize the risks for both parties involved. If the requirements don’t work for you, you can always just message the seller and ask if some parts are negotiable. Or move on to another seller.
Not to just place an order, announce that I already know what I need to know, and attempt to strong-arm me into a collaboration where I’ll be the only party responsible if things go wrong.
The buyer is now blocked even though I’m against blocking buyers on fiverr because based on the overall tone, I sense some passive-aggressive insults coming my way.
I realize that I’m not saying anything new but it bears repeating. Read the requirements, please. Message the seller before placing an order if you have questions. It’s not difficult. It helps the process. It gets you the results you wanted or maybe something even better.