So few days ago, I somehow found out that my On-Time delivery decreased from 100% to 87% with no specific reason. I don’t have any orders marked as late, none. The only thing is that the order I was working on before noticing my On-Time delivery, I extended the delivery date of that order before it was marked as late as I was extremely busy. After few days working on it, I delivered it and the buyer accepted the delivery with a 5.0 rating.
I immediately contacted the Customer Support about the situation & they said there’s nothing they could do about it and that my last order was delivered late. Although I delivered it way before the deadline and it’s not even marked as late in the orders web page. So I started to think if extending the delivery date decreases the On-Time delivery but I already extended some of my orders before and nothing affected my On-Time delivery.
So I just thanked them and it wasn’t that big of a problem as it’s only one order and I can fix things up before the evaluation date.
Just in today, I found that my On-Time delivery once again, decreased to 87% after I’ve restored it. with also no orders marked as late. There’s only one order which I’m working on right now and should be delivered on December 21 & I didn’t even extend the delivery date.
So how possible my On-Time delivery gets decreased two times in the same month with 0 orders marked as late. Did someone face the same issue? Should I contact the CS again about it?
P.S: This isn’t a post where I rant about my experience with the CS. All the respect to them, I just have no clue what to do in such situation knowing that the evaluation date is near and it happened again.