# On time delivery dropping for no reason

I had a late delivery recently for an order recently that caused my on time delivery to drop to 89% and into the red.

It was very late I will admit, however this was due to the client needing to fix a file he gave me in the beginning before I could finish the work. The fixing took longer than expected, so the delivery was late.

Nevertheless, I finished and delivered and my stats came out of the red and up to 90% where they stayed for the last 4 days. However when I looked this morning, I see it has fallen back to 89% even though I have no orders open at all.

Whatâ€™s going on?

4 Likes

Edit: itâ€™s now Thursday, and my stats have dropped to 88%. I do not have any orders active or late at all!

I also have the same issue of order completion mine dropped from 100 to 75% have never seen such a thing because I delivered my order right on time but the client decided to create a dispute because he said was no longer interested in my service so I had cancel the orderâ€¦I also have a fund that was supposed to be cleared on 12th today 13th no funds clearance whats going on???

Hey, I have the same issue! I delivered two projects yesterday on time and my â€śon-time deliveryâ€ť dropped from 90% to 86%. I donâ€™t have a late order open. How is this possible?

Itâ€™s really bad for me cause my evel evaluation is tomorrow

The stats displayed is for the last 60 days from the current date.
As orders add in or move out of the queue from this time-frame, you will see a drop/increase in the stats (<=100%) depending upon the total numbers of orders versus the order(s) that is/are affecting the stats.

Calculate Percentage of Orders Impacting Your stats:

Suppose, I have 10 orders in my last 60 days of timeframe from the current date. And I have 1 order that is affecting the stats. So the on time delivery percentage would be 90%.

(Number of Order Impacting Negatively) / (Total Number of Orders in the past 60 days) * 100
(1/10)*100 = 10%

On Time Delivery Percentage = (Total Percentage - Order Impacting Percentage)
100% - 10% = 90%

If your stats are not refreshing, you can create a ticket with the support to refresh the stats.
Make sure to calculate the percentage at your end first.

1 out of 8 orders in total = 12.5% impact
100% - 12.5% = 87.5%

Good Luck!!

3 Likes

Hey, thanks for explaining. The problem is, that at least for me itâ€™s still showing 86% even though I delivered two orders on time today which should be calculated as well but the rate is still the same.

The best explanation ever!

As per your calculation, what should be the â€śDelivered On Timeâ€ť percentage? I hope you have calculated at your end.

Also, delete Fiverr cookies from your browser, cache files/temporary files from your system, and try again to see if thatâ€™s make any difference in the stats.