Hello all! I have been a seller for little over a year now. Last month I accidentally slipped below 90% on time delivery. Most of the deliveries happened within an hour or so of the delivery time, and I still always get 5 star reviews because I communicate with my clients and deliver good results within a very reasonable time. Most if not all clients don’t view the work as “late” because I am delivering so close to the delivery time. I know I need to adjust that and am working on fixing to make sure I deliver on time!
That being said, my percent rate for on time delivery is in the 80-90% range and I am not getting enough new orders to bring it back up! My views have gone significantly down. Also, even though I have delivered all orders since then on time, my delivery rate is still going down even now. Anyone know why that is?? Any suggestions to help get my rate back up?
I know that I need to be careful about my delivery rate going forward, so I will fix that for sure. Thanks for your help and insight! Elise