Fiverr Forum

One Buyer- Two Different Ratings Displayed


#1

I got a 4.7 on my order page.

But then I go to my gig page and see a 4.5

02%20PM

Has this happened to you? If Fiverr changing the numbers so anything under 5.0 is 4.5?


#2

i think they have started to round them up(down) in a new (strange) way , same thing just happened to me , first time in the history of the world has 4.7 been rounded down to 4.5 … wow … i think they must change it or even if they have to show the ratings in decimals its better to state the exact figure … (on a seperate note i think you must hide the name of the buyer )


#3

They round it up. Both 4.7 and 4.3 show as 4.5.

Sorry about the off-topic, but perhaps you can change your feedback a bit? Right now, it sounds a little harsh. Maybe “Thank you for your business. I’m sorry you didn’t like my service better.” followed by an explanation of what you did, exactly?


#4

But 4.7 to 4.5 isn’t rounding up.

It does seem that it in the “manage sales” page it is always either a whole number or ends in .5 though (but not always rounding up to the .5 figure).

It could be rounding/truncating in a strange way or it could be averaging just 2 of the figures to get the 4.5 instead of the 4.7 or 4.3 (instead of the places it shows the more accurate figure by averaging all 3 figures).

edit:
A user gives 3 separate reviews scores:

  1. communication
  2. service as described
  3. buy again/recommend

Maybe it averages the first 2 of those to get the 4.5 figure.

4,5,5 = 4.7 average (rounded to 1 dp)
5,4,4 = 4.3 average (rounded to 1 dp)

average of 4,5=4.5 (first 2 numbers, eg. commuication , service as described)
average of 5,4=4.5 (first 2 numbers, eg. commuication , service as described)


#5

All right, they “round it up”. :slight_smile:


#6

That’s crazy. These decimals matter.

Now my overall ratings are

  • Service as described 4.5
  • Recommend to a friend 4.5

Even though it’s not true. When I go to Analytics, my ratings are 4.9, 4.8, 4.6. (ratings breakdown)

I will follow your advice.

I don’t understand this system. Why give buyers options from 1 to 5 if they’re just going to round up or round down? What’s wrong with having exact numbers?

A 4.7 is more powerful than a 4.5. Honestly, sometimes it feels like I’m swimming upstream, like selling has become so hard because as soon as I figure out the system, they change it.

Then they tell us what Fiverr is for doers. Well, there ain’t much doing if you can’t get orders because you have a 4.5 instead of a 4.7.