After more than 27 5 star reviews and tips coming from very happy custommers for a particular gig, I now get this 1 star review from a new account… In the review, she is being rude overall, calling my service a “fraud” and is telling people to go buy something else.
When taking a look at the account, I find out that it was in fact created in january of this year, the same month that the review was made.
What this looks like, is a competitor trying to pull down my ratings with a 1 star review. I have sent them a request for them to change their review along with a kind message asking them if they opened their files properly and did take a look at the material delivered.
I have not heard back from the custommer… What should I do at this point?