As the saying goes, “GET OFF YOUR HIGH HORSE” buyer! not all buyers of course. Only mean and bad ones.
Thanks Fiverr for changing the feedback system. It takes me longer to resolve issues with buyers and costs me free work because now buyers are holding feedback as a retaliatory tool for free work. PLUS I only get 1 CHANCE to work it out with the buyer and FORCED to contact customer support.
Wow, what a story. I had the most crazy last two days with a buyer. He was trying to be a little sneaky one holding my feedback in a retaliatory manner for not getting free work. He wanted me to photoshop his logo into a picture and I told him I couldn’t do that, I’m not a logo editor, which I know I can but I don’t offer that for the basic service of 5 dollars. He kept on not being specific in what he wanted to do with the logo and I was trying to get what he wanted, he said it wasn’t clear. So after 6 video revisions I did with different backgrounds, the logo in a new position, I told him what he wanted was photoshop work and to send it to me after he got someone to do that. So I said I would be happy to place the background with the logo on the wall to make it seem like its his office logo on the office picture, like some of my competitors offer in their video “branded” packages.
Wow after 1 week of dealing with the guy, because I make sure I earn my five stars review, I always do even though I ask I don’t want anything less because its true its that important! He gave me a 1.3 stars and a dirty review saying he asked in vain.
I also saw where he posted the video and he used the very 2nd version of the video, so he was just getting different videos as well, different versions for free. NO WAY.
Oh was I mad. So I contacted support, told them what happened. Told them this guy was not fair in his criticism and was holding the feedback until he got free photoshop work and work I do not offer.
Long story short, I hunted this guy down, I told him hey don’t be destroying my reputation online just because I didn’t offer you free photoshop work to get what you wanted or all those other free videos I did with different visual, I could have accepted 3-4 stars but 1 star!!! NO WAY JOSE. It takes time to render and 1 week going back and forth with you trying to get what you want done because I want to earn my five stars, I told him you tell me. I even sent the new dispute for changing the review or asking the buyer too. He declined. No other chances.
So I said, look, both of us want something, honestly your not a fair person, I’m not going to fight you on that, just tell me what you want to earn my 3- five stars at least review. He said just put my logo onto the wall of the office picture do it how ever you want but make it look real, I said OK I will give you free photoshop work, I know how to do it because I’m a graphic artist as well, but that isn’t fair that you are making or forcing me to do this but if that is what it takes to change your review fine. Then we can call it even. He said okay. So I did it. There is more to the story but I don’t want to say much here.
Customer support was also watching him and he contacted customer support to complain but they didn’t go far with him because they already saw how he was acting.
I told customer support take away the review, let me do this for him he promised to change his 1 star to five star review once he got that extra free photoshop work I DO NOT EVEN OFFER!. They said its good you worked things out, and there was a wrong understanding, then I told customer support no there wasn’t, he wanted me to do work outside the scope of my gig. Anyways long story short they took the 1 star review away and then the buyer gave me a five star review after I gave him the video the way he wanted with the logo photoshopped onto the office wall to look like it was a sign inside the wall.
WOW. what a fight. Normally with a story like this, I would REVOKE the rights to the video and just offer a refund and he can go spend it with another client. I DO NOT KNOW WHY THEY IS NOT AVAILABLE ANYMORE!?
After the buyer gets a refund, the buyer can not take that money out, its in the fiverr system and they have to spend it on fiverrs website.
The feedback was totally not worth all the amount of work I did for him, video + editing + photoshop + compositioning!!! and for only making $3 dollars on this gig after taxes and fiverrs FEE they charge. This matters to me as a seller because our feedback has an effect on our ranking on Fiverr.
All this makes me not understand why would they not leave it when you give a refund the feedback comes off. I mean if I give them a refund, why is the feedback there. Why can not you offer a refund after the gig is complete for situations like these? I mean come on, what kind of high horsemen standard am I suppose to give into here?
We need improvements,
ONE THING is DO NOT LIMIT the times to ASK the buyer to CHANGE THE FEEDBACK… TAKE OFF THE 1 LIMIT!