Up until a few months ago, I had built a quite successful Fiverr business creating digital portraits. Every gig I undertook received 5 Stars and I was over the moon to reach LEVEL 2 status.
To avoid any confusion, I made sure customers knew my artwork was created digitally and clearly stated my process within the Gig information.
Everything was going swimmingly until I received a message from my latest customer saying he was really happy with the portrait I had created, but… had I hand-painted it?
Although he was happy with the portrait, he felt that he didn’t want to pay the full price for my gig ‘as he thought it was going to be hand-painted’?.
I felt a little miffed and pointed the customer to my gig info. He agreed he had misread the details and again said he was happy with the artwork I had created, but he wanted a 50% discount.
I decided, as I’d created a good job and my gig information was in good order, that I should be firm on the pricing. I was happy to cancel the gig or the customer could have the artwork at the agreed price.
The customer decided to have the artwork and then left me an awful review saying that I was conning people into believing my work was hand created with paints and brushes.
Since that review, I HAVEN’T RECEIVED A SINGLE ORDER and my Fiverr business has gone from 2-3 orders a week to ZERO.
Fiverr won’t remove the review, even though they had admitted it is unfair, so I’m pretty scuppered and my Fiverr journey has been abruptly ended.
(If anyone knows of anyone who has managed to get a review like this removed, I’d love to hear from them?)